Measuring Customer Loyalty
Customer Loyalty -Listen to Clouser and Heidi discuss the impact of measuring customer loyalty. Hear how one popular measurement, your Net Promoter Score (NPS), is a simple way of gauging your company/product satisfaction. What is your current understanding of your...
Beyond the Petri Dish- Building Workplace Culture
Hear guest William Vanderbloemen, President and CEO of Vanderbloemen Search Group talk about building a successful workplace culture for current and future employees. If the success of a business is its people, investing in the right individuals is key to building...
You’re On Vacation Next Week?
On this podcast Clouser and Heidi Bird discuss why you should take your vacation. Research indicates many people leave paid vacation days on the table. Listen to how your health benefits from taking time off. Hear why to give your brain some rest. Heidi shares...
Strategic Planning Lite–Diet Variety
On this podcast hear ideas on Strategic Planning-the Lite variety. Guest Frank Dane of B2B CFO discusses the components necessary to create a solid strategic plan. Hear why the 4 P's might be out and the 4 E's are in. Guest shares on defining goals and establishing...
Creating Culture thru Leadership Development
On this podcast about Creating Culture, listen as guest Dana Smith describes how she overcame personal tragedy to find her calling- helping businesses and leaders enact change. Hear how this guest helps companies rethink old business models and embrace cultural...
You’re a Boomer–Now What?
Podcast featuring secondhalfnow.com boomer radio show host Dan Critchett. Listen and hear how this show reaches the 50+ generation to help meet their needs. Guest explains the premise of the show and how it was created. Listen to learn how this guest went from...
Decision Making–What’s Your Style?
Decision making—it's part of our daily routine; we all have to make them. In business, some are more difficult than others, and some carry heavier weight. Each of us has a unique style and process in making them, but what leads to successful decision making? Why...
Beyond the Pecking Order!
On this podcast hear how pecking chickens and management come together. Purdue research study compared some high producing chickens to see how they would perform if in same group. Listen to Heidi and CLOUSER discuss the results and what management conclusions could...
Snooze Buttons for Leaders? Don’t Think So!
The Snooze Button and how Leaders begin their day. CLOUSER discusses attributes and disciplines of what leaders do to get started right. Host uses article "How Successful People Start Their Day" by William Vanderbloemen as premise for discussion. Morning routines. ...
Your New CPA- Beyond the Cut, Paste, Add Variety
How do you know if your business needs a CPA? What does a CPA do and how do you find one? Listen to CLOUSER talk about what to look for in a CPA. Hear what attributes are important. Partner with your CPA to make the best financial decisions for your business and...