Taking Stock of 2016

Taking Stock of 2016

On this podcast hear CLOUSER and Heidi Bird assess the past year.  Listen to some thoughts on determining what worked well and what didn’t turn out so good.  Heidi shares some stories on who has influenced her the most in her career.  CLOUSER talks about the...
Your Decision–What’s Your Process?

Your Decision–What’s Your Process?

On this podcast,the decision process and some keys to making good decisions.  CLOUSER and Heidi Bird discuss some basic steps to assist in the decision making process.  Hear why clutter keeps people from deciding well.  Listen to what is an indicator of whether a...
Measuring Customer Loyalty

Measuring Customer Loyalty

Customer Loyalty -Listen to Clouser and Heidi discuss the impact of measuring customer loyalty. Hear how one popular measurement, your Net Promoter Score (NPS), is a simple way of gauging your company/product satisfaction. What is your current understanding of your...
Your Decision–What’s Your Process?

You’re On Vacation Next Week?

On this podcast Clouser and Heidi Bird discuss why you should take your vacation.  Research indicates many people leave paid vacation days on the table.  Listen to how your health benefits from taking time off. Hear why to give  your brain some rest. Heidi shares...
Strategic Planning Lite–Diet Variety

Strategic Planning Lite–Diet Variety

On this podcast hear ideas on Strategic Planning-the Lite variety.  Guest Frank Dane of B2B CFO discusses the components necessary to create a solid strategic plan. Hear why the 4 P’s might be out and the 4 E’s are in.  Guest shares on defining goals and...