Measuring Customer Loyalty

Measuring Customer Loyalty

Customer Loyalty -Listen to Clouser and Heidi discuss the impact of measuring customer loyalty. Hear how one popular measurement, your Net Promoter Score (NPS), is a simple way of gauging your company/product satisfaction. What is your current understanding of your...
You’re On Vacation Next Week?

You’re On Vacation Next Week?

On this podcast Clouser and Heidi Bird discuss why you should take your vacation.  Research indicates many people leave paid vacation days on the table.  Listen to how your health benefits from taking time off. Hear why to give  your brain some rest. Heidi shares...
Strategic Planning Lite–Diet Variety

Strategic Planning Lite–Diet Variety

On this podcast hear ideas on Strategic Planning-the Lite variety.  Guest Frank Dane of B2B CFO discusses the components necessary to create a solid strategic plan. Hear why the 4 P’s might be out and the 4 E’s are in.  Guest shares on defining goals and...
Creating Culture thru Leadership Development

Creating Culture thru Leadership Development

On this podcast about Creating Culture, listen as guest Dana Smith describes how she overcame personal tragedy to find her calling- helping businesses and leaders enact change. Hear how this guest helps companies rethink old business models and embrace cultural...